Privacy Policy
How Gurehmat Transport Pty Ltd collects, uses and safeguards your personal information.
Last updated: 2024
Gurehmat Transport Pty Ltd (ABN 77 703 378 698) is committed to protecting the privacy of our clients, suppliers, website visitors and other individuals whose personal information we handle. This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Who we are
Gurehmat Transport Pty Ltd is a freight and logistics company based in Melbourne VIC, providing freight transport, cartage and related logistics services. Our registered details are:
- Business name: Gurehmat Transport Pty Ltd
- Australian Business Number (ABN): 77 703 378 698
- Website: https://gurehmattransport.online
- Email: ceo@gurehmattransport.online
2. The Australian Privacy Principles
The Privacy Act 1988 (Cth) sets out thirteen Australian Privacy Principles that govern how Australian organisations handle personal information. We take our obligations under these principles seriously and have structured our practices to comply with them, including the principles relating to the collection, use, disclosure, quality, security and access of personal information.
3. Personal information we collect
Depending on your dealings with us, we may collect the following types of personal information:
- Contact details, such as your name, email address, business name and delivery or collection addresses;
- Details of your freight and logistics requirements, including consignment information, pickup locations and delivery destinations;
- Billing and invoicing details, such as company information relevant to payment processing;
- Records of correspondence, including emails and messages sent to us through our website enquiry forms;
- Information collected automatically when you visit our website, such as your IP address, browser type and pages visited.
We do not knowingly collect sensitive information (such as health, racial or political information) and we have no need to do so in the course of providing freight and logistics services.
4. How we collect personal information
We generally collect personal information in the following ways:
- Directly from you, when you submit an enquiry, request a quote, enter into an agreement with us, or communicate with us by email;
- From our website, when you complete forms or browse our pages;
- From third parties where reasonably necessary, such as your nominated representatives, referral partners or service providers assisting with a consignment.
Where reasonable and practicable, we will collect personal information directly from you and inform you of the purposes for which it is being collected.
5. Purposes for which we use personal information
We use the personal information we collect for purposes including:
- Providing freight transport, cartage and logistics services to you;
- Preparing and issuing quotes, consignment documentation, invoices and statements;
- Responding to enquiries and providing customer support;
- Coordinating pickups, deliveries and subcontracted transport where required;
- Managing our business records, accounts and compliance obligations;
- Improving our website and the services we offer.
We will not use or disclose your personal information for a purpose that is unrelated to these functions without first obtaining your consent, except where permitted or required by law.
6. Disclosure of personal information
We may disclose your personal information to:
- Subcontractors and partner carriers engaged to assist with the movement of your freight, to the extent necessary to complete the job;
- Professional advisers, such as accountants and insurers, where reasonably required;
- Payment processors and administrative service providers who support our business operations;
- Government agencies, courts or law enforcement bodies, where required or authorised by law.
We do not sell, rent or trade your personal information to third parties for marketing purposes. We take reasonable steps to ensure any recipient handles your information in a manner consistent with the Australian Privacy Principles.
7. Data quality and security
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date. We also take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. This includes storing records securely, limiting access to authorised personnel and using email and digital systems with appropriate safeguards.
When personal information is no longer required for the purposes for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify that information.
8. Access to and correction of your personal information
You have a right under the Australian Privacy Principles to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@gurehmattransport.online. We will respond to your request within a reasonable timeframe.
There is no charge for requesting access to your personal information, although we may decline a request in limited circumstances permitted under the Privacy Act 1988 (Cth). If we do, we will explain why.
9. Cookies and website analytics
Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. Cookies are small text files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some features of the website may not function fully as a result. Any analytics data we collect is used in aggregate form and is not used to identify you personally.
10. Third-party websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party website you visit.
11. Making a privacy complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at ceo@gurehmattransport.online with details of your concern. We will acknowledge your complaint promptly, investigate it fairly and respond to you within a reasonable timeframe.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be published on this page. We encourage you to review this policy periodically.
13. How to contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Gurehmat Transport Pty Ltd
- ABN 77 703 378 698
- Melbourne VIC, Australia
- Email: ceo@gurehmattransport.online
- Website: https://gurehmattransport.online
